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General

General Questions

  • Can I use my allowance for someone else or combine my allowance with someone else’s like a spouse, family member, or friend?
  • How do I find participating retailers where I can buy OTC items with my My Healthy Flex card?
  • If I don’t use up my allowance by the end of the year, does it roll over to the following year?
  • Am I getting charged any additional fees for this benefit?
  • Can I spend more than my available allowance and cover the remaining charges myself?
  • Can I use my allowance for someone else or combine my allowance with someone else’s like a spouse, family member, or friend?
See all 9 articles

MyHealthyFlex.com Questions

  • Can I use my allowance for someone else or combine my allowance with someone else’s like a spouse, family member, or friend?
  • What do I need to log in to my account?
  • What information can I access from the website?
  • How do I print a product catalog?
  • I changed my address in the “Ship to” area of the website. Why is my primary address not changed?
  • How do I change my shipping address after I place an order?
See all 9 articles

® Blue Shield and the Shield symbol are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.

Highmark Blue Shield is a Medicare Advantage HMO, PPO, and/or Part D plan with a Medicare contract. Enrollment in these plans depends on contract renewal.

Benefits and/or benefit administration may be provided by or through the following entities, which are independent licensees of the Blue Cross Blue Shield Association:

Highmark Inc. d/b/a Highmark Blue Shield, Highmark Health Insurance Company, Highmark Choice Company, or Highmark Senior Health Company.

All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration and/or to one or more of its affiliated Blue companies.

The Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Tenemos servicios gratis de interpretación para responder cualquier pregunta que pueda tener sobre nuestro plan médico o de medicamentos.

Para obtener un intérprete, simplemente llámenos al número que figura en la parte de atrás de su tarjeta de ID (TTY: 711). Alguien que hable español puede ayudarlo. Este servicio es gratis.

我们免费提供口译服务,为您解答有关我们健康计划或药物计划的任何疑问。如需口译服务,只需拨打您 ID 卡背面的电话号码(TTY:711)与我们联系即可。说中文的工作人员可为您提供帮助。此项服务免费。

The My Healthy Flex Mastercard® Prepaid Card is issued by Stride Bank, N.A., Member FDIC, pursuant to license by Mastercard International. Stride Bank is an independent company offering debit card services and is solely responsible for its products.

Out-of-network/non-contracted providers are under no obligation to treat Plan members, except in emergency situations.

Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

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